Brown R, Peikes D, Peterson G. Care management of patients with complex health care needs: Research Synthesis Report No. 19. http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2009/rwjf49853/subassets/rwjf49853_1. December 2009. Accessed April 17, 2013. This synthesis looks at the evidence and explores the potential for care management to improve quality of care and reduce costs for people with complex health care needs. This synthesis addresses the following questions: 1. What is care management? 2. How are patients identified for care management programs? 3. Do research-based care management programs enhance quality and reduce costs for patients with complex health care needs? 4. What are the characteristics of successful care management programs? 5. How have research-based care management programs been adapted to real-world treatment settings? 6. How do payment policies influence the creation and success of care management programs?